It’s very interesting the New York Times article entitled Technology’s Untanglers: They Make It Really Work

SOMETIMES there is a huge disconnect between the people who make a product and the people who use it. The creator of a Web site may assume too much knowledge on the part of users, leading to confusion.

DAILY LECTURES

POWERLABS idea:
http://www.youtube.com/watch?v=8D6czWVYc-o